Thank you for shopping with us.
Listed below are the terms of our Return Policy.
Please note that it is in accordance with the Consumer Protection Act.
- Only items that are DEFECTIVE, due to an inherent manufacturing or quality-related defect may be returned. In this regard, it needs to be noted that “excessive usage” of an item by a customer does not constitute an inherent defect.
- Merchandise MUST be in its original packaging and MUST be in a PRISTINE and UNUSED condition. We do not sell “used” or “2ndhand” goods and therefore will follow this policy strictly.
Bracelets and Bangles
Pendants and Charms
- The following items may not be exchanged:
- Sale or Promotion
- Belly Rings
- Nose Jewellery
- Toe Rings
- Birthday Keys
- SALE items may not be returned under any circumstances.
- NO merchandise is to be returned without a valid till slip, showing the date of purchase.
- NO CASH/CREDIT CARD REFUNDS whatsoever are to be given. Credit vouchers may be issued under certain circumstances, subject to the discretion of the Store Manager. Such credit vouchers may only be redeemed in the store that issued it.
- If you wish to return an item purchased in our online store, please email us the details of your return from our Contact Us page. Upon receipt of your message, we shall furnish you with our full delivery address for return of the merchandise. Kindly note that courier costs for returns are for the account of the customer. Upon receipt of your returned item(s) and provided the returned item(s) meets the conditions set out above, we will reimburse the cost of the returned merchandise. Kindly ensure that your return includes your banking and contact details.
- The Consumer Protection Act provides all goods sold a six-month implied warranty of quality.
- This means it can be returned for either a (1) Refund (2) Repair (3) Replacement in that time period.
- This applies ONLY in the event where an item is DEFECTIVE and/or has broken due to an inherent defect.
- Remember you need your slip as proof of purchase from our Simply Silver Store.